Just how backward is 23andMe? I had an aunt tested there but unfortunately her test did not give any results. So now I get a banner across my page every time I log in saying... the test failed, request a refund. I did that and received the refund a couple months ago. But the banner persists. I asked 23andme to remove the bad test from my account.. This is the response:
Becca, Sep 10, 8:20 AM:
Hello Lance,
Thank you for your reply. This ticket has been escalated to me for review. Our records show the sample for ******* is registered to your account under the email address *****. Unfortunately, we are unable to remove her profile from your account without closing the entire account. We apologize for any inconvenience.
You have two options for how to proceed. Your first option is to simply ignore the profile for *********.
If you would prefer not to see ***** profile, your second option is to transfer ****** profile to a different 23andMe account. Please note this would require that you set up a new 23andMe account. After completing the profile transfer, if you email us from the email address associated with the new account we can then close the whole account. If you would like to proceed with this option please refer to the instructions included in our previous message for how to complete a profile transfer.
Please let us know how you would like to proceed.
Best Regards,
Becca
The 23andMe Team
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