More 23anMe nonsense. Again, I cannot stress how terrible their site is.

Just how backward is 23andMe? I had an aunt tested there but unfortunately her test did not give any results. So now I get a banner across my page every time I log in saying... the test failed, request a refund. I did that and received the refund a couple months ago. But the banner persists. I asked 23andme to remove the bad test from my account.. This is the response:

Becca, Sep 10, 8:20 AM:

Hello Lance,

Thank you for your reply. This ticket has been escalated to me for review. Our records show the sample for ******* is registered to your account under the email address *****. Unfortunately, we are unable to remove her profile from your account without closing the entire account. We apologize for any inconvenience.

You have two options for how to proceed. Your first option is to simply ignore the profile for *********.

If you would prefer not to see ***** profile, your second option is to transfer ****** profile to a different 23andMe account. Please note this would require that you set up a new 23andMe account. After completing the profile transfer, if you email us from the email address associated with the new account we can then close the whole account. If you would like to proceed with this option please refer to the instructions included in our previous message for how to complete a profile transfer.

Please let us know how you would like to proceed.

Best Regards,

Becca
The 23andMe Team

DNA Ancestry VS. 23andMe

YIPPEE..  So I got my results back for my aunt. She tried 23andMe two times. I decided to try her one more time with Ancestry. Bingo, before 23andME would have even acknowledged they had her sample, I had the results.

This is very exciting. Now why did 23andME find it so hard to get results?  One difference I note is that Ancestry uses a "stabilizer". A fluid that is added to the test results. Perhaps that is why. Also, since Ancestry seems to get to analyze the sample more quickly, it seems that 23andME might also want to think about adding a stabilizer.

Another idea, perhaps 23andME is more stringent with their results. I ran into a small hiccup uploading the sample to GEDMATCH. I needed to analyze the DNA results file from Ancestry and found that there is an unusually high number of "no calls" in the sample. (roughly 2.1% compared to my sample which was 1.8%) Not really sure what all that means, perhaps the DNA was not intact and the information could not be obtained, but the result, according to GEDMATCH is that I will have an unusually high number of false matches in the new test. Well, that really is not a problem to me. If valid matches are confirmed by a few of the known ancestors, I am fine with her just being the added hint to solve a mystery.